Help & Support
Last Updated
September 2025
Welcome to the VideoDown.org help page. Here you'll find everything you need to know about using our free multi-platform video downloader.
Supported Platforms
Our service currently supports video downloads from the following platforms:
- TikTok - tiktok.com, vm.tiktok.com, m.tiktok.com, www.tiktok.com
- Bilibili - bilibili.com, www.bilibili.com, m.bilibili.com, b23.tv
- Douyin - douyin.com, www.douyin.com
- Instagram - instagram.com, www.instagram.com
- YouTube - youtube.com, www.youtube.com, m.youtube.com, youtu.be
- Facebook - facebook.com, www.facebook.com, m.facebook.com, fb.watch
- X (Twitter) - x.com, twitter.com, www.twitter.com
- Xiaohongshu - xiaohongshu.com, www.xiaohongshu.com
- Kuaishou - kuaishou.com, www.kuaishou.com
- Weibo - weibo.com, www.weibo.com, m.weibo.com
- Xigua Video - xigua.com, www.xigua.com
- Toutiao - toutiao.com, www.toutiao.com
- QQ Music - y.qq.com, music.qq.com
- Momo - momo.cn, www.momo.cn
We have completed implementation of all major platforms, providing users with a unified cross-platform video download experience.
Getting Started Guide
How to Download Videos:
- Copy the video URL from any supported platform
- Paste the URL into the input field on our homepage
- The system will automatically detect the platform type
- Click "Parse Video" and wait for processing
- Click "Download Video" to save the file to your device
Platform-Specific Guides
TikTok Video Download
Valid URL Formats:
- https://www.tiktok.com/@username/video/1234567890
- https://vm.tiktok.com/ABC123DEF/
- https://m.tiktok.com/v/1234567890.html
How to Get URL:
- Click the "Share" button in the bottom right of the video
- Select "Copy link"
- Ensure the video is public (not private)
Bilibili Video Download
Valid URL Formats:
- https://www.bilibili.com/video/BV1234567890
- https://b23.tv/shortlink
- https://www.bilibili.com/video/av12345678
Important Notes:
- Some videos may not be downloadable due to copyright protection
- Ensure the video can play normally
- Long videos may require more processing time
Douyin Video Download
Valid URL Formats:
- https://www.douyin.com/video/1234567890
- https://v.douyin.com/shortlink
How to Get URL:
- Click the "Share" button on the right side of the video
- Select "Copy link"
- Note that Douyin may require login to view some content
Common Issues & Solutions
1. "Invalid URL" Error
Possible Causes:
- Incorrect URL format
- Platform not supported
- URL contains extra text or characters
Solutions:
- Ensure using complete platform URL
- Check if platform is in supported list
- Try copying link directly from platform app
2. "Video Not Found" Error
Possible Causes:
- Video has been deleted or set to private
- Video is region-restricted
- Platform server issues
- URL expired or invalid
Solutions:
- Verify video is still accessible on original platform
- Try copying URL again from original source
- Wait a few minutes and try again
3. Platform Detection Failed
Possible Causes:
- Non-standard URL format
- Using short links
- Platform domain changes
Solutions:
- Use complete original URL
- Manually select corresponding platform (if supported)
- Contact support team to report issue
4. Slow Download Speed or Timeout
Possible Causes:
- High server load
- Unstable network connection
- Large video file size
- Slow platform server response
Solutions:
- Check network connection
- Retry when network is good
- Be patient with large videos
- Clear browser cache and retry
Browser Compatibility
Our service works with all modern browsers:
- Google Chrome (version 70+)
- Mozilla Firefox (version 65+)
- Safari (version 12+)
- Microsoft Edge (version 79+)
- Mobile browsers on iOS and Android
Mobile Device Usage
General URL Getting Method:
- Open corresponding platform app
- Find video you want to download
- Click "Share" button (usually arrow icon)
- Select "Copy link" or "Copy URL"
- Paste link into VideoDown.org
Technical Troubleshooting
If you encounter the following issues:
- Page unresponsive: Refresh page, check network connection
- Download button not working: Try right-click save as, or switch browser
- Repeated URL input prompts: Clear browser cache and cookies
- Incorrect language display: Check browser language settings, or manually switch language
Tips for Best Results
- Use complete original URLs, avoid using shortened links
- Ensure video is public, not private
- Avoid using VPNs, may affect connection stability
- Can try multiple times when network is unstable
- Confirm video can play normally before downloading
- Comply with usage terms and copyright regulations of each platform
Service Limitations
- Service is based on third-party API, may be affected by platform policies
- We do not store downloaded video content
- Cache system is automatically managed, cache duration is 2 hours
- Some copyright-protected content may not be downloadable
- Service availability depends on API status of each platform
Still Need Help?
If you can't find the answer to your question here, please:
- Check our Terms of Service
- Read our Privacy Policy
- Visit our Contact page to contact support team
- When contacting, provide: problem description, platform type, specific URL, error information
Legal Notice
VideoDown.org has no official affiliation with any platform (TikTok, Bilibili, Douyin, etc.). Before using our service, please ensure you have the right to download relevant content and comply with service terms and copyright regulations of each platform.