Last Updated

September 2025

General Inquiries

If you have general questions about our service, feature requests, or suggestions, please email us at:

[email protected]

Technical Support

If you're experiencing technical issues with our service, please provide the following information:

• Clear description of the problem
• Type of platform involved (TikTok, Bilibili, Douyin, etc.)
• Video URL you're trying to download
• Your browser type and version
• Any error messages you're seeing
• Screenshots (if applicable)

Please send your technical support requests to:

[email protected]

We typically respond to inquiries within 24-48 hours during business days. Please be patient as we process all requests in the order they are received.

If you're experiencing issues with specific platforms, please note in your email:

• TikTok Issues: Provide full URL and whether it's a private video
• Bilibili Issues: Provide video ID and whether login is required
• Douyin Issues: Provide link and whether it's region-restricted

Before contacting us, you might find the answer to your question in our Help page.

For business partnerships, advertising opportunities, or media inquiries, please contact:

[email protected]

If you're a developer or interested in technical cooperation, we welcome discussions about:

• API integration partnerships
• New platform support suggestions
• Technical improvement proposals
• Open source project collaboration

Technical cooperation email: [email protected]

Found a bug or have a new feature idea? Please let us know:

• Detailed description of the problem or suggestion
• Steps to reproduce (for bugs)
• Expected behavior or feature description
• Relevant screenshots or logs

Follow our social media for updates and announcements:

• Twitter: @VideoDownOrg
• Facebook: facebook.com/VideoDownOrg

Services We Provide Support For

• Multi-platform video download technical issues
• Website functionality guidance
• Account and permission related issues
• Service status and availability inquiries
• Feature suggestions and improvement feedback

Support We Cannot Provide

• Platform account issues (please contact respective platforms directly)
• Copyright disputes and legal advice
• Guarantees for specific video downloads
• Phone support
• Third-party software usage guidance

To check current service status, you can:

• Visit our website for announcements
• Follow social media for real-time updates
• Email to inquire about service availability

We provide multi-language support:

• Chinese (Simplified)
• English

Please contact us in your preferred language, and we will do our best to provide support in that language.

For written correspondence:

Please note: We are an online service and prefer email communication for faster response times.

Your feedback is important to us! If you're satisfied with our service or have improvement suggestions, please let us know. Your input helps us improve our service quality.